At De Rayyan Store, customer satisfaction is important to us. Please read our Refund & Exchange Policy carefully before placing an order.

Eligibility for Exchange

You may request an exchange under the following conditions:

  • Requests must be made within 48 hours of receiving the order

  • The item must be unused, unwashed, and in original packaging

  • Clear proof (images or video) may be required for verification

  • The product must be returned in the same condition as delivered

Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect (different from what you ordered)

Please contact our support team within 48 hours of delivery.
After verification, we will arrange a replacement at no additional product cost.

Important Notice

❗ we do not offer refunds under any circumstances. We only provide replacements in the case of damaged goods as stated above are verified.

This policy helps us maintain fair pricing and smooth operations for all customers.

Delivery Charges Adjustment

In certain cases, we may request that the replacement be processed along with your next order to help cover delivery charges, particularly when damage occurs due to courier handling. This allows us to continue offering Cash on Delivery and affordable nationwide shipping.

Processing Time

  • Exchange approval is processed after inspection

  • Replacement dispatch or settlement is completed within 3–5 working days

Need Help?

If you have any questions or concerns regarding your order or this policy, feel free to contact our customer support team @0301-8221409 on WhatsApp.